Kebijakan Privasi kiatototo: Data Anda, Aturan Kami
At kiatototo, we handle your personal data with a straightforward principle: collect only what we need to run your account, process your transactions through DANA, OVO, or GoPay, and keep it secure. This page explains exactly what we collect, how we use it, and what choices you have — in plain language, not legal filler.
Data collected only for account operation
DANA, OVO, GoPay transaction records kept securely
You can review, correct, or query your data
Contact support to act on your rights
CARA KAMI BEKERJA
How We Collect and Use Your Information
When you open an account with us, we collect the details you submit during registration — your name, contact address, and the payment method you link, whether that is DANA, OVO, or GoPay. We also record transactional data: deposit amounts, withdrawal requests, and the wallet used, because our payment processing requires it and your account history depends on it. Device and session data — browser type, IP address, session timestamps — is logged to keep your account access secure and to detect unusual activity. We do not sell this information to third parties. We do not share it beyond the processors and service partners required to operate the platform. Data we hold is retained for as long as your account remains active and for the period required by applicable regulations in eligible regions. If you close your account, we follow our standard retention schedule before deletion. Our data practices depend on local law and apply where local regulation permits. If you have a question about a specific data point on your account, our support team can walk you through the records tied to your wallet and session history.
DANA
Transaction records for DANA deposits and withdrawals are stored in your account history and accessible after login.
OVO
OVO payment data is processed solely to complete your requested transaction and confirm receipt to your account wallet.
GoPay
GoPay transfer details are retained in line with our data retention schedule and shared only with the payment processor involved.
Bank Transfer
Bank transfer references, including virtual account numbers and confirmation codes, are logged against your account record for reconciliation.
RUANG LINGKUP KEBIJAKAN
What This Policy Covers and What It Does Not
This policy applies specifically to data we handle through kiatototo's own platform — your account, your wallet activity, and your session on our site. It does not extend to third-party services you access via links we may provide, nor does it govern the data practices of payment networks like DANA or OVO, which operate under their own privacy terms. Understanding the boundary helps you know where to direct a question.
Account Access Data
Login records, session tokens, and device identifiers collected when you access your account fall fully within this policy. You can request a summary of this data through our support channel.
Payment Transactions
Deposit and withdrawal records tied to your DANA, OVO, GoPay, or Bank Transfer activity are covered here. The payment network's own handling of that same transaction is governed by their separate policy.
Site Content Interaction
Browsing behaviour on our platform — pages visited, game lobby navigation, time on session — is collected in aggregated or anonymised form for platform improvement only, not for individual profiling.
Third-Party Services
External links, payment gateway interfaces, and game content served by our studio partners operate outside the scope of this policy. We recommend reviewing those partners' own privacy terms where relevant.
HAK DATA ANDA
Practical Steps to Act on Your Privacy Rights
You have real, actionable choices about the data we hold on you — and we have made the routes to exercise them as direct as possible. Start by logging into your account: the account dashboard shows your registered contact details, linked payment method, and recent transaction history. If something looks incorrect, you can update your contact information directly from the profile settings screen shown after login. For records you cannot edit yourself — such as historical transaction logs or device session data — contact our support team and specify what you want reviewed or corrected. We will respond within the timeframe required by applicable regulation in your eligible region. If you want to close your account and understand what happens to your data afterward, our support team can explain the retention steps that apply. Availability of specific rights may depend on local law in your region.
Review Your Records
Log in to access your account dashboard, where current profile data, linked wallet details, and transaction history are visible. No separate request is needed for this view.
Correct Account Details
Update your registered name, email address, or contact number through the profile settings screen. For fields that are locked after verification, contact support with your correction request.
Raise a Data Question
Send your question through our support channel with your account identifier. Specify which data point or record your question concerns so we can locate the right record quickly.
Request Account Closure
If you want to close your account, contact support. We will explain which data is deleted immediately and which is retained for the regulatory period applicable in your eligible region.
HUBUNGI KAMI
How to Reach Us About This Policy
Questions about your personal data, a correction request, or a concern about how we handled your information — all of these come through our support team. Use the channel that works best for your situation. For anything tied to a specific transaction on DANA, OVO, or GoPay, have your account identifier and the transaction date ready so we can pull the right record without back-and-forth.
Live Chat Support
Open the chat widget from the account page after login to reach a support agent directly. Best for questions about a specific transaction record or account detail you see on screen.
Email Support
Send your data query or correction request to our support email. Include your registered account identifier and a clear description of the record in question to speed up the response.
Account Help Centre
The help section inside your account dashboard covers common data questions — how to update contact details, where to find transaction history, and what happens when you close your account.
KEAMANAN DAN PENYIMPANAN
How We Protect and Retain Your Data
Data security on your account is not a feature we add on top — it is part of how the account layer is built. Connections to our platform use standard encryption so your login credentials and payment details are not exposed in transit. Account sessions are token-based, meaning a session ends and must be re-authenticated after a defined period of inactivity, reducing the risk of unauthorised access on a shared device. We keep data for as long as your account is active and for the retention period required by applicable regulation in supported regions. Our practices apply where local law permits, and we adjust them when regional requirements call for it.
Encrypted Connections
All data passing between your device and our platform — including DANA and OVO payment details — travels over an encrypted connection. Your credentials are never transmitted in plain text.
Cookie Use
We use session cookies to keep your account authenticated during a visit and analytics cookies to understand how the lobby is used in aggregate. You can manage cookie preferences through your browser settings.
Retention Schedule
Active account data is kept for as long as your account is open. After closure, we retain records for the regulatory period applicable in your region, then delete them according to our standard schedule.
Policy Updates
When this policy changes in a way that affects your rights, we notify you via the contact address registered to your account. The current version is always available on this page.
PERTANYAAN UMUM
Common Questions About Your Privacy on kiatototo
These are the questions we hear most often about how we handle account and payment data. If your question is not here, reach us through the support channel listed above.
What personal data does kiatototo collect when I open an account?
We collect the registration details you submit — name, contact address, and the payment method you link (DANA, OVO, GoPay, or Bank Transfer). We also log session and device data to keep your account access secure. We collect only what is needed to operate your account.
Can I see what data kiatototo holds about me?
Yes. Log in to your account and open the dashboard — your profile details, linked wallet, and transaction history are all visible there. For records not shown in the dashboard, contact support with your account identifier and we will locate the relevant data.
How do I correct information on my account?
Most contact details can be updated directly from the profile settings screen after login. For locked fields — such as your verified identity record — send a correction request through our support channel and include what needs to change and why.
Does kiatototo share my data with third parties?
We share data only with the service partners required to operate the platform — payment processors for DANA, OVO, GoPay, and Bank Transfer transactions. We do not sell your data. Sharing beyond operational necessity does not happen.
How long does kiatototo keep my data after I close my account?
After account closure, we retain records for the retention period required by applicable regulation in your eligible region. Once that period ends, data is deleted according to our standard schedule. Contact support for details specific to your region.
How do I contact kiatototo about a privacy concern?
Use the live chat inside your account, or send your concern to our support email. Include your account identifier and describe the specific record or issue. For transaction-related questions, having the DANA, OVO, or GoPay transaction date ready will help us respond faster.
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